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  • Returns

    Once your order is shipped, you will receive a confirmation email containing your tracking information. You can then follow the progress of your parcel directly on our partners website: Colissimo or UPS. The customer will be responsible for checking the items upon delivery and to make any reservations and complaints which seem justified, or even refuse the parcel if it is likely to have been opened or if there are clear signs of damage. Any reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within 3 working days, excluding holidays, following delivery of the products, and a copy will be immediately sent to Magic stroller bag.

    In the event that the items delivered do not conform in type or quality with the specifications on the delivery note, the customer must write an email to Magic stroller bag Customer Services Department at who will reply with a RETURN NOTE

    Return and Refund

    You have changed your mind ? You have 15 days to return your item and get your money back . To do this , return the item to us unworn and unwashed in its original packaging. The refund will be made ​​by check or your credit card within 5 working days after receiving the item .

    1. Send us an email to let us know your wish of return with your order number.

    2. Send back to us the item not carried and not washed in its original packing with a copy of the delivery note joined (unfortunatly, you have to pay the shipment cost) at :

    Entrepot Crosslog

    Magic Stroller Bag Service Retour

    104 Rue Denis Papin


    3. Keep well your tracking number,

    4. We shall proceed to your refund in 5 days following the reception of your article, either by check, or directly on your crédit card.

    Attention we will not refund you the shipment cost.

    Magic stroller bag agrees that customers who are not satisfied with the items ordered can exercise their right of cancellation as set out in Article L.121-1 of the Consumer Code under optimum conditions. The customer may return the items delivered within fourteen days of the date of delivery, in their original packaging, complete, labelled, new, unworn, unwashed .

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